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Frequently Asked Questions

Q: Do our repairs come with a warranty?
A:
Yes, our repairs are backed with a lifetime written warranty

Q: Do I have to take my car to the place my Insurance company is suggesting?
A:
If it is us they are recommending, then yes (just kidding!) It is up to you what company you trust to make repairs. If we are not currently on their DRP ( Direct Repair Program) simply tell your insurance company you want us to handle your claim and repairs. We will take care of everything else for you.

Q: Will I be happy with my car even after it has been wrecked?
A:
We will return your car to its pre-wrecked condition (or better) so you will never know it happened. We will not make a repair that is unsafe or unsatisfactory on any vehicle.

Q: Will this decrease the value of my vehicle?
A:
as long as the repairs are not visible it should have no affect on the value of your vehicle. Good quality repairs cannot be detected.

Q: What is a deductible?
A:
a deductible is the portion of the repairs you are responsible for and is detailed in your policy. We will gladly explain in detail when you bring your vehicle for service or repairs.

Q: Do I have to pay my deductible?
A:
In some cases you do have to pay your deductible to the shop making the repairs; however there are many cases when a deductible does not apply. Contact our staff Insurance professionals for additional information
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